Help center

How can we help?

Booking, canceling, rescheduling, no-shows.

Cards, payouts, refunds, receipts.

Profile, verification, notifications.

Listing a space, calendar, pricing.

Damage, disputes, insurance claims.

First booking, first listing, basics.

Popular questions

How do I get paid as a host?+

Payouts run weekly to your linked bank. First payout arrives 7 days after your first completed booking.

What's the cancellation policy?+

Free cancellation up to 48h before. After that, the host's policy applies (flexible, moderate, or strict).

Am I insured?+

Yes — every booking includes $1M in liability coverage for both host and hopper through our underwriter.

Do I need a license?+

Hoppers must provide a valid cosmetology, barber, or related state license. Hosts verify pros automatically at booking.

Still stuck?

Our support team answers within 1 business day.