Trust & safety
Hop with confidence.
Trust isn't a feature — it's the foundation. Here's how we keep every booking safe for both sides of the chair.
Verified identities
Every host and hopper passes government-ID verification before they can book or list.
License checks
Hoppers upload their state cosmetology, barber, or esthetician license. We verify it against state boards.
Secure payments
Stripe-powered. Funds are held until check-in. No cash exchanges, no off-platform deals.
$1M coverage
Every booking includes liability insurance through our underwriter — for both sides.
24/7 support
Real humans, around the clock. Average first-response time: 14 minutes.
Dispute resolution
If something goes wrong, our trust team mediates — and we cover qualifying damage claims.
Community standards
- Be a pro. Show up on time. Communicate clearly. Leave the space cleaner than you found it.
- Respect the space. Hosts set the rules — gear use, client volume, hours. Follow them.
- No off-platform deals. Bookings, payments, and reviews live on ShopHop. It protects everyone.
- Zero tolerance. Harassment, discrimination, or unsafe behavior = immediate permanent removal.
See something? Say something.
Report a safety concern and we'll act within hours.